The client is an independent across-the-board recruitment agency operating in East Anglia, UK with specialist consultants across a variety of sectors including driving, commercial, logistics, finance and more. The company is on a mission to significantly increase its sales revenue and operating profit, whilst maintaining a manageable headcount. In order to achieve these targets the company needs to prepare the team and streamline the existing business processes by adding automation & self-service. This is when Blue Tea got involved and engaged the client in a professional business analysis workshop to map out the path to achieving higher profits and efficiency with the help of business automation.
The next step of the Business Analysis Workshop for the client took 40 hours of analysis and preparation of what we call a Business Process Blueprint. It is a written document, structured to show all our findings, providing a non-technical description of our custom software solutions. Unlike other consultancy reports, our Blueprint first addresses the key stakeholders according to the KPIs that are important to them. For each we highlight the pages of interest that would be most relevant answering their question of “Why do we need this automation solution now and how will it help my team build processes that lead to consistent results?”
The final deliverable in a business analysis workshop is a technical blueprint document that specifically addresses how a custom software solution can help achieve a high-level vision for the company. In the case of this client we suggested candidate management, agent collaboration and analytics as a starting point. The solution will develop further, adding timesheet management, core CRM functionality with the ability to integrate finance and marketing tools. Even at the stage of the technical blueprint, the client already has the wireframes of how their solution will look like, the development costs associated and the expected benefit at go-live.
