Business Automation replaces manual processes with intelligent technology to streamline productivity, improve customer service and job satisfaction as well as to enable efficiency and costs tracking. You can automate various workflows within the organisation to speed them up and to reduce manual errors. There are a few key factors according to which you can identify a process for automation – it should require organisation-wide consistency, it should be repeatable and error-free all the time. At Blue Tea, we think that each business has the potential for automation and that it is always applicable to more than one business process. Examples include:

• Human resources and recruitment automation
• Marketing and sales automation
• Purchasing and accounts payable automation
• Accounting and auditing process automation
• Customer support automation
• Management and reporting automation

We believe that business automation relies on three main drivers:

• The human driver – how to get the best out of employees’ skills and human resources  
• The process driver – how to optimise the value production chain
• The information systems driver– how to support processes through an effective information system

Here is how you can steer positive change through business automation: